"I hate calling Verizon's tech support, they read from a script to diagnosis a problem, and won't deviate from that script even when they can see from my history that their script will not solve my problem."

It all started with AT&T customer service,the first AT&T. Then it progressed/digressed to Verizon. It reached it's Zenith though with DELL. If you ask them anything from left field they pause, and continue with their script. Even as a Tech for them, the process takes 1 hour because the answer is the same no matter what the issue is....I would go into more detail but I've already said too much...

Deregulation’s history of empty promises

"Comcast and Verizon lobbied side by side in 2004 to pass legislation in Pennsylvania, so alarmed were they by the city of Philadelphia’s community wireless plans. Now any other city in that state will find it impossible to do the same. In three small neighboring cities in Illinois—St. Charles, Batavia and Geneva—SBC and Comcast fought plans by groups such as the Chamber of Commerce and the Jaycees to build a community fiber-optic network. The citizens’ group backing the “Fiber for Our Future” referendum went down to political defeat twice, in 2003 and 2004, after a well-funded advertising and misleading public relations campaign."

Well, well, well. I guess we won't see the "Free wireless" setup in Philadelphia any time soon. Oh sure it will happen thanks to Wireless Phladelphia. Sadly though, an uphill battle to benefit us means more profit for the two mentioned above.Thanx for nothing...