Is The Black Screen Problem a Fake?

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Usually  I wait for the other shoe to drop with these announcements, but even my bosses boss emailed the whole team regarding this. I’m not sure why bells weren’t ringing with fellow bloggers though. The first rule when finding issues, compromises or anything wrong with major software? Notify the Company in question. Did Prevx do this?
“The company has found those reports to be inaccurate and our comprehensive investigation has shown that none of the recently released updates are related to the behavior described in the reports. While we were not contacted by the organization [that] originally made these reports, we have proactively contacted them with our findings.”

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